Ahmed and Brothers Ltd,
285 Masjid Road,
The General Manager.
Khayam Telecom Ltd,
594 Circular Road,
This is to inform you that today customer satisfaction and operational goals are intertwined in companies of high ethical standing. Therefore, what one buys is not as important as whom one buys from. Keeping this in view, we bought electronic equipment worth Rs. 12 lakhs from you.
However, we are sorry to point out that one of the items purchased from you has disappointed us. Based on your company’s claims of 100 per cent satisfaction through a money-back guarantee, we willingly purchased high fidelity antennas, along with other items from you.
However, these antennas do not meet our performance or quality expectations. Therefore, we are returning these antennas through road transport. Much time has already been spent by us in acquiring this item. We hope that no more of either will be required to receive our rightful 100 percent refund of the purchase price.
We look forward to having your prompt attention.